Given the global situation we are experiencing as a result of the COVID-19 virus, we wish to inform you that Machupicchu Gateway is working hard in coordination with our strategic partners, Airlines, Hotels, Tour Operators, Assistance Cards, Transfer Agents, Transporters and guides to be able to keep up-to-date information on the development of activities, all in the face of restrictions in different countries.

The current COVID-19 crisis has impacted travel like no other event before. For the first time in history, all destinations around the world have imposed travel restrictions, including the complete closure of borders for travelers in many destinations.

Remember to always consult the travel recommendations of the competent local authorities, whose indications are also our reference guide.

Official data on the Coronavirus

The situation regarding travel recommendations varies constantly depending on the destinations.

Check here the official information for travelers arriving or leaving Peru provided by the Peruvian State.

Check here the official information from the Peruvian State about Covid-19 in our country.

We will soon reopen our office

Sierra Verde Peru is working hard to implement the required protocols always in compliance with the necessary protection measures against COVID-19.

• Temperature control before entering the office.
• Keeping the minimum distance of 2m for our staff and clients.
• Offering alcohol gel at the entrance and disinfectant for footwear
• Committing to using alcohol gel before and after each customer service, as well as hygienic services for hand washing.
• Recommending customers to use a mask and gloves to access our office, as well as for our staff.
• With a thorough cleaning of surfaces and equipment.

In addition, we remain at your disposal for new reservations through our Contact Center +51 960 054 287, email [email protected] and social networks, Monday to Saturday from 09:00 hrs to 18:00 hrs.

Frequently asked questions about COVID-19

How will my query be answered?

All queries and requests received by form on the website, calls, email, social networks, and others, will be answered as soon as possible by email.

Pay attention in case our message ends up in the “Spam” tray.

When will I receive a response about my current process?

We are working as quickly as possible to respond to the numerous requests we are receiving these days. However, due to the current circumstances, it is taking us longer than we would like. This crisis has strongly affected the tourism sector, therefore, we must wait for the measures that our strategic partners are taking in the face of cancellations and postponements.

How can I manage my cancellation or date changes if I have an airline ticket?

In the event of cancellation or date changes in flight reservations, we will have to verify the airlines’ policies. If a refund is applicable, we will proceed to make it to the same payment method used in the purchase. Due to the current circumstances, this process may be delayed.

Please note that airlines have current policies and regulations depending on the travel destination and travel date, therefore changes are constantly taking place and are subject to different regulations and restrictions depending on the rate purchased.

It is necessary to have insurance for future trips. What does it include?

It is advisable to take out travel insurance as a contingency or help outside the country, always taking into consideration that medical treatment abroad, urgent and/or emergency, can incur high costs.

Also, due to this crisis and the future care we must take, it is good to be able to opt for travel insurance that covers possible Covid-19 symptoms.

The general information of the insurance you wish to purchase will be sent by email attached to your travel quote.

I have made the reservation at a physical office and due to the state of alarm it is closed,

Who can I contact?

Important information on the sale of transport tickets

By Supreme Decree No. 044-2020-PCM of March 15, 2020, which declares the state of national emergency due to the serious circumstances that affect the life of the nation as a result of COVID.19. According to articles 8 and 9, they establish the total closure of borders, so that international passenger transport by land, air, sea and river is suspended. Likewise, for interprovincial passenger transport by land, air and river.

People may only travel on public roads for certain taxed activities.

In this regard, and unless the ticket is purchased to carry out any of these activities, travel is not recommended, except for the aforementioned unavoidable reasons.

In any case, any travel must comply with the recommendations and obligations dictated by the health authorities.

However, if you wish to purchase a transport ticket for future trips, do not hesitate to contact us.